What we collect
We collect the details needed to serve you, such as your name, contact information, order and delivery details, and personalisation instructions. If you create an account or contact us, we may also keep your account and communication details.
How we use information
We use this information to make and fulfil your order, provide support, respond to messages, prevent fraud and protect the security of our service. We may also use it to improve our products and service, and to meet legal or accounting obligations.
Payments and trusted providers
Payments are handled by secure payment providers. Memorise does not store your full card details. We share only the information needed with fulfilment, delivery, payment and service providers to complete your request, and with legal authorities when required by law.
Cookies, storage and retention
We may use cookies or local storage for essential features such as your cart, currency, language and preferences. We may use essential analytics where enabled to understand service performance. We keep information only as long as needed for the purposes above, including order, tax and legal records.
Your choices and rights
Depending on applicable law, you may ask to access, correct or delete your personal information, or object to or restrict certain uses. Contact us and we will consider your request. No online service can promise absolute security, but we use reasonable safeguards and limit access to information.
Children, updates and contact
Our service is not directed to children. We may update this policy when our practices or legal requirements change; the latest version will appear here. For privacy questions or requests, contact hello@memorise.co.uk or write to Memorise, London, United Kingdom.